Privacy Policy and Refund Policy

Milloret Ltd ("we," "us," or "our") respects your privacy. This policy outlines how we collect, use, and protect your data when you engage with our digital marketing services (e.g., SEO, PPC, social media management) or visit our website.

1. Information We Collect

  • Client Data: Name, email, business details, payment information, and project requirements.
  • Website Visitors: IP address, cookies, browsing behavior (via tools like Google Analytics).
  • Third-Party Data: If you link accounts (e.g., Google Ads, Facebook), we may access performance metrics per your authorization.

2. How We Use Your Data

  • To deliver and optimize our services (e.g., running ad campaigns, analyzing SEO performance).
  • To communicate with you (project updates, invoices, marketing emails*).
  • To comply with legal/contractual obligations.
    *You can unsubscribe from marketing emails anytime.

3. Data Sharing & Disclosure

We do not sell your data. We may share it with:

  • Service Providers: Payment processors (Stripe, PayPal), analytics tools, or subcontractors (e.g., freelance designers) bound by confidentiality.
  • Legal Compliance: If required by law (e.g., subpoenas).

4. Data Retention

We retain client data for as long as needed to provide services or as required by law. You may request deletion (see Section 5).

5. Your Rights

Depending on your location (e.g., GDPR for EU, CCPA for California), you may:

  • Request access, correction, or deletion of your data.
  • Opt out of data processing (excluding contractual necessities).
  • Withdraw consent (e.g., revoke access to linked ad accounts).

6. Security

We use encryption, secure logins, and limited access protocols—but no online system is 100% secure.

7. Changes to This Policy

Updates will be posted here. Continued use of our services constitutes acceptance.

Contact:
Questions? Email info@milloret.com.

Refund Policy for Digital Services

Due to the custom nature of digital marketing services, we have strict refund guidelines:

1. No Refunds for Completed Work

  • Once a service (e.g., ad campaign setup, SEO report) is delivered, refunds are not provided unless otherwise stated in your contract.
  • Example: If you cancel a monthly SEO plan mid-cycle, you’ll be billed for work already performed.

2. Service Cancellation

  • Clients may cancel recurring services (e.g., social media management) with 7 days’ notice.
  • No refunds for prepaid unused time (e.g., canceling a 6-month SEO package after 1 month).

3. Exceptions

Refunds may be issued if:

  • We fail to deliver services as outlined in your contract.
  • A technical error (e.g., duplicate payment) occurs.

4. Disputes

  • Unresolved issues? Contact us at info@milloret.com within 7 days of the disputed charge.

5. Changes to This Policy

We reserve the right to update these terms. Clients will be notified of major changes.